1. Introduction
New Hope Global is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our services or visit our website.
New Hope Global processes personal data in accordance with the requirements of the General Data Protection Regulation and the Data Protection Act 2018.
We follow the data protection principles set out in Article 5 of GDPR, which require that personal data shall:
- Be processed fairly, lawfully and transparently
- Be collected only for specified, explicit and legitimate purposes
- Be adequate, relevant and limited to what is necessary
- Be accurate and kept up to date
- Not be kept longer than necessary
- Be processed securely and protected against unauthorised access
2. General Information
This Privacy Policy applies to all personal data processed by New Hope Global relating to:
- Service users
- Volunteers
- Job applicants
Employee data is covered under a separate internal employee privacy policy.
3. What Data We Collect and Why
3.1 Service Users
New Hope Global collects and processes personal information to provide Health and Wellbeing support, benefits and energy advice, employment, training, youth provision and community support services.
We process personal data when:
- You give consent
- It is necessary to deliver our services
- It is required for a contract
- We have a legal obligation
- It is in our legitimate interests to provide support services
Personal Information We May Collect
This may include:
- Full name
- Address
- Telephone number
- Email address
- Date of birth
- Employment history
- Housing history
- Right to work information
- Information about criminal offences (where required)
- Other information relevant to the services you access
Where information about criminal offences is processed, New Hope Global will comply with additional safeguards required by the Data Protection Act 2018.
Special Category Data
In some cases, we may process sensitive personal data, including:
- Health information
- Racial or ethnic origin
- Sexual orientation
- Religious beliefs
This data is processed only when:
- You give explicit consent, or
- It is necessary to protect your vital interests or those of another person.
3.2 Job Applicants and Volunteers
When individuals apply to work, volunteer, or become trustees with New Hope Global, we collect personal data to:
- Assess applications
- Manage recruitment processes
- Monitor recruitment statistics
The information may include:
- Contact information
- Employment history
- Qualifications
- References
- Disclosure and Barring Service checks (if required)
Where we need to share information with third parties (for example to obtain references or conduct checks with the Disclosure and Barring Service), we will inform applicants beforehand.Special category data may also be collected with consent, for example health information required to support reasonable workplace adjustments.
4. Data Sharing
New Hope Global will not sell or share personal data for marketing purposes.
Your personal information may be shared only when:
- You have provided consent
- It is necessary to deliver services
- It is required by law
- It is required for reporting to funders supporting our work
For more information about organisations we share data with, you may contact our Data Protection Manager.
5. How Long We Keep Your Information
New Hope Global maintains a data retention and archiving policy to ensure information is not kept longer than necessary.
This policy considers:
- What information must be retained
- Why it is retained
- How long it must be kept
The retention policy is reviewed every three years.
Typical retention periods include:
- Unsuccessful job applicants: 6 months after recruitment ends
- Volunteers and trustees: Data retained during volunteering and for 1 year after
- Volunteer summary records: Retained for 1 additional year to allow references
After the retention period expires, data is securely deleted or destroyed.
6. Data Security
New Hope Global takes appropriate measures to protect personal information.
These include:
- Secure digital storage systems
- Updated software and security systems
- Restricted staff access to personal data
- Secure deletion methods to prevent recovery
- Backup and disaster recovery systems
7. Your Data Protection Rights
Under UK data protection law, you have several rights regarding your personal data.
These include:
Right to Withdraw Consent
You may withdraw consent for data processing at any time.
Right to Access
You may request a copy of the personal data we hold about you.
Right to Data Portability
You may request that your personal data be transferred to another organisation.
Right to Rectification
You may ask us to correct inaccurate information.
Right to Erasure
You may request that your personal data be deleted where appropriate.
To exercise these rights, please contact us using the details below.
8. Complaints
If you have concerns about how your personal data is handled, please contact New Hope Global first on 0121 455 8144 (Muhammed Foiz Uddin MBE - Chairman or Rumena Ahmed Senior Manager).
If you remain dissatisfied, you may contact the UK’s data protection regulator, the Information Commissioner’s Office.
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
9. Contact Information
New Hope Global
2nd Floor, above Birchfield Library
3 Trinity Road, Aston, Birmingham B6 6AH
Data Protection Manager
Email: Chairman@nhglobal.org.uk
Email: R.ahmed@nhglobal.org.uk
Phone: 0121 455 8144
